Reservation Process

Once you, the main guest, make a reservation using Prime PS’s online booking system, an automated email containing a booking summary will be sent to the email address you provided. This will also include a request for an initial deposit payment. A binding agreement between you and Prime PS is established once we confirm your booking through an email and acknowledge receipt of your deposit. If we do not receive the deposit within 3 days following the booking agreement, unless a different arrangement has been made, we may decide to cancel the booking. As the main guest, you will be accountable for all payments owed to Prime PS. All rates apply to the entire apartment and are not charged per individual.

Payment Details

For bookings of over 30 nights, an initial deposit amounting to 25% of the total cost (or a minimum of £400 if 25% is less than that) is required within 3 days of making a reservation. The total balance for the booking is due 56 days prior to your arrival or by an agreed date. Prime PS reserves the right to cancel your reservation if payment isn’t received by the agreed date. Reservations made within 56 days of arrival necessitate full payment within 3 days unless a different arrangement has been made. A refundable £1000 security deposit will be taken within 3 days of the booking being made. The deposit will be returned in full within 2 days of the guest vacating the property once we have run our checks, assuming there are no damages. This deposit will only be used if there’s damage to the apartment or if it requires additional cleaning upon your departure.

COVID-19 Considerations

Prime PS understands that the ongoing pandemic has raised concerns about booking cancellations, impacting both guests and hosts. In light of this, our cancellation policies are designed to be as fair as possible. If your booking needs to be cancelled due to national lockdown restrictions, we will offer either a date change or a full refund. We recommend taking out travel insurance to cover all possible scenarios. While we cannot offer advice on or endorse specific travel insurance policies, you can research potential options for yourself at the following websites:

https://www.which.co.uk/money/insurance/travel-insurance https://www.trailfinders.com/insurance

Cancellation Policy

To reduce the inconvenience and cost of cancelled bookings, Prime PS strongly advises guests to have UK travel insurance. All cancellations must be made in writing (including via email) as soon as possible.

If the cancellation is due to UK government COVID-19 restrictions (such as a lockdown), we will provide a credit voucher for the full value of your booking for a future stay or a full refund.

For any other reasons, if cancellation occurs more than 56 days before arrival, we will refund any deposit paid if we can rebook the apartment. If we can’t rebook, the deposit will be forfeited.

For cancellations less than 56 days from arrival due to personal reasons (other than government COVID-19 restrictions), no refund will be provided unless we can rebook the apartment. In that case, the guest will receive a refund equivalent to the value of the replacement booking, up to the total value of their original booking payments. This includes situations such as illness or self-isolation due to COVID-19. To cover these circumstances, Prime PS strongly advises guests to have UK travel insurance in place.

Prime PS is committed to accommodating everyone during these changing times and asks that you contact us directly with any questions or concerns about cancellations. We strive to prevent disappointments and ensure the safety of all guests.

If, for reasons beyond our control, we are unable to provide the accommodation as described, our liability will be limited to offering a full refund of all funds received.

Prime PS highly recommends obtaining travel insurance for UK holidays that includes booking cancellation coverage. This will ensure that you can reclaim your money if you need to cancel your booking at the last minute. By choosing not to do so, you accept any loss that may occur due to your cancellation.

Date Changes

Prime PS may consider a change of date from a guest after the booking has been confirmed, but we are not obligated to do so. If a date change is approved, we will provide a revised booking confirmation that includes the new dates and any applicable cost adjustments. If a booking has to be postponed due to new UK Government COVID-19 regulations or guidelines, we will either reschedule the booking to a mutually agreed date, provide a credit voucher equal to the value of payments made towards a future booking, or offer a full refund.

Our Liability

If the property becomes unavailable or unusable before your arrival, or if Prime PS has to cancel your booking for any reason (such as a property emergency, UK government COVID-19 lockdown restrictions, or a previous guest testing positive for COVID-19), our only obligation is to inform you of the cancellation as soon as possible and refund all payments made to us, or offer a credit voucher for a future stay. We shall not be liable